Terms of Service — Steez
Version: Launch Suite vL1 (rev. 8.1) · Effective date: 29 September 2026
Document title: Terms of Service
Applies to: All users of the Steez platform (app and web) in supported territories (UK and US at launch) Governing law: England and Wales
A NOTE ON HOW TO READ THIS DOCUMENT
This document contains legal terms. Where a section is complex, we have placed a plain-English summary box at the top. The summary is a guide — the full clause text beneath it is legally binding. If you have questions, contact us at legal@steez.space.
These Terms apply to users in our supported territories (the UK and US at launch — clause 2). Wherever you live, your local consumer-protection and other mandatory legal rights that cannot be excluded by agreement continue to apply in addition to these Terms — see clause 2 (Where Steez is available) and clause 23 (Governing law).
PART 1 — WHO WE ARE AND HOW TO CONTACT US
1. Company identification
1.1 Steez is operated by Steelo Labs Ltd, a company incorporated in England and Wales, company number 15553648.
1.2 Our registered office address is: Steelo Labs Ltd, 3 Harebell Close, Hamilton, Leicester, England, LE5 1UX
1.3 Our main contact email address for legal notices is legal@steez.space. Our company domain is steelo.io and our product domain is steez.space; we use these interchangeably and prefer steez.space for user-facing matters.
1.4 Our data and privacy contact email address is privacy@steez.space. See also our Privacy Policy.
1.5 For general support, contact support@steez.space.
1.6 References in these Terms to "Steelo Labs", "we", "us", or "our" mean Steelo Labs Ltd. References to "Steez", "the platform", or "the service" mean the Steez app, website, and associated services we provide.
2. Where Steez is available
What this section says: Steez's paid services are offered in the UK and US at launch; we add more territories as we complete each one's legal requirements. Wherever you are, you keep the consumer and legal rights that your local law gives you and that cannot be signed away.
2.1 Supported territories — United Kingdom and United States at launch. At launch, paid Steez services (registration, purchasing, creator onboarding, and payouts) are offered only to individuals located in the United Kingdom and the United States. We may block access, registration, or payment from other territories until the local-law, representative, and registration requirements for those territories are complete, and we add territories as we complete them. The mere technical accessibility of a public web page outside a supported territory is not an offer of paid services there. Wherever you are, your local mandatory consumer rights continue to apply.
2.2 Mandatory-rights saver (all users). Nothing in these Terms removes or limits any right you have under the mandatory laws of your country or jurisdiction of residence that cannot lawfully be excluded by agreement. Where a term of these Terms conflicts with such a mandatory local-law right, that mandatory right prevails to the extent of the conflict, and the rest of these Terms continues to apply.
2.3 EU/EEA — deferred, not targeted. Steez does not offer paid services to, onboard creators in, or direct marketing at the EU/EEA at launch. We apply geographic and payment controls to support that position, and the mere technical accessibility of a public page does not by itself make the service available there. If and when we begin offering or targeting Steez in the EU/EEA, we will complete the required localisation, representative appointments (including a GDPR Article 27 representative and, where the Digital Services Act applies, an EU legal representative), and DSA/GDPR operating processes before doing so. Nothing in this clause limits any right that applies mandatorily to a person despite this launch posture.
2.4 United States users. If you are a resident of a US state with applicable consumer-privacy law (for example, the California Consumer Privacy Act / California Privacy Rights Act and equivalent state statutes), you have additional privacy rights described in our Privacy Policy.
2.5 VAT/GST and local taxes. Tax treatment varies by jurisdiction. See clause 6.7 for how VAT/GST is handled.
PART 2 — YOUR ACCOUNT
3. Eligibility and age
What this section says: Steez is open to users aged 13 and over, with child-protection measures for under-18s. Under-13s may not use Steez. Buying, creator payouts and certain specified features are for adults aged 18 and over. Known under-18s cannot make purchases, and a parent or guardian can contact us about a child's account, including for a refund.
3.1 Age bands. Steez offers social access to permitted age bands with child-protection measures in place. You must be at least 13 years old to create a social account; under-13s may not register or use Steez. Commerce, creator payouts and other specified adult-restricted features are available only to users aged 18 and over.
3.2 Age declaration and assurance. Account creation records your age declaration, which we retain. Known under-18s cannot make purchases, become creators, or access adult-restricted features. Proportionate age-assurance measures are applied where a genuinely adult-restricted feature justifies them, and we may require you to complete an age-assurance check before or after granting access to such a feature.
3.3 Child protection during beta. While Steez is in beta we apply additional measures to protect younger users: stranger direct messages and Villages are disabled; every upload is pre-moderated while volume is low; reporting and blocking are available; creators are 18+ and verified through Stripe Connect identity checks; and purchases sit behind an 18+ declaration and our payment controls.
3.4 Known minors and parental contact. If we know or reasonably believe that a user is under the age required for a feature, we will not provide that feature to them and may restrict or remove access. A parent or guardian may contact us at support@steez.space about a child's account — including to request removal of the account or a refund of a purchase made by a known minor — and we will handle such complaints and refunds. We may ask you to provide evidence of your age at any time.
3.5 Sanctions, export control, and eligibility: You must not use Steez, and must not make or receive any payment through Steez, if you are a person with whom dealing is restricted under applicable sanctions or export-control laws. This includes if you are: (a) designated on — or owned or controlled, directly or indirectly at or above the relevant threshold, by a person designated on — any applicable sanctions list (including those maintained by the UK (OFSI), the EU, the UN, or the US (OFAC)); (b) ordinarily resident or located in, or organised under the laws of, a country or territory subject to comprehensive sanctions; or (c) otherwise a person to whom we, or our payment providers, are prohibited from making funds or economic resources available. You must not use Steez to circumvent, or attempt to circumvent, any sanctions or export-control restriction. We may block, suspend, freeze, or reverse access, payments, or payouts, or terminate your account, where required to comply with sanctions, export-control, payment-network, or provider rules.
3.6 You must be a natural person (not a corporation or other legal entity) to hold a fan account under these Terms. Creator accounts are governed by the Creator Terms & Earnings Agreement, which you must accept separately.
4. Creating and managing your account
What this section says: You are responsible for keeping your account secure and for everything that happens through it.
4.1 When you register, you must provide accurate, complete, and current information, and keep it up to date.
4.2 You are responsible for choosing a secure password and for maintaining the confidentiality of your login credentials. You must not share your account with anyone else or allow anyone else to access it.
4.3 You may only hold one account on Steez unless we have expressly authorised you in writing to hold more.
4.4 You are responsible for activity you authorise, and for losses caused by your failure to take reasonable steps to keep your credentials secure or to act after you become aware that your account may be compromised. You are not responsible for unauthorised activity that is outside your reasonable control.
4.5 If you believe your account has been compromised, you must notify us immediately at support@steez.space.
4.6 We may ask you to verify your account (for example, by confirming your email address or providing identity information) at any time. We may suspend access until verification is complete.
5. Username policy
5.1 When choosing a username, you must not: (a) use a name that impersonates another person or entity, whether a public figure, business, brand, or other user; (b) use a name that is offensive, obscene, or harassing; (c) use a name that infringes any trade mark or intellectual-property right; or (d) use a name that Steelo Labs considers, in its reasonable discretion, to be harmful to the platform or its users.
5.2 We reserve the right to require you to change your username or to change it ourselves if it breaches clause 5.1.
5.3 Further rules about usernames are set out in our Acceptable Use & Community Guidelines.
PART 3 — WHAT YOU CAN BUY AND HOW PRICING WORKS
6. Overview of paid products
What this section says: Steez offers creator subscriptions, the Steez Pro subscription, content unlocks (content collections), and Steez "keys". Advertised prices are VAT-inclusive where VAT applies.
6.1 Creator subscriptions: You can subscribe to individual creators to access their exclusive content. We set the price of each creator subscription, adopting the price the creator selects from within our price bands (for example £4.99, £9.99, £14.99, or £19.99 per month). The price is shown at checkout before you pay, and it is the same whichever device you use.
6.2 Steez Pro subscription: You can subscribe to Steez Pro at £8.99 per month. Pro is a platform subscription, not a creator subscription. It grants access to Pro features across the platform.
6.3 Content unlocks (content collection): You can make a one-off payment to unlock access to a specific piece of exclusive content. Prices range upward from £1.99. We set the price of each unlock, adopting the price the creator selects within our bands, and show it at checkout before you pay.
6.4 Steez (the "key"): A Steez is a personal key to a creator's world — see clause 13 for exactly what it is and is not. First-hand price: the first-hand price of a Steez is £30.00, whichever device you use. You buy your Steez from Steelo Labs as principal. The first-hand price is fixed — it is not influenced by demand. A Steez is personal, non-transferable, and non-resellable. You may hold a maximum of 5 Steez per creator; if a purchase would take you over this cap, the overage is automatically refunded.
6.5 No trials: Steez does not currently offer free trials for any subscription product.
6.6 Creator royalties. Steelo Labs keeps the price you pay and separately owes the creator a royalty, calculated by reference to the net price (the price less any VAT — see clause 6.7): (a) creator subscriptions: 80% royalty; (b) content collections: 80% royalty; (c) Steez first-hand sales: 80% royalty. (The price you pay is the advertised price. The royalty is a debt between Steelo Labs and the creator, set out in full in the Creator Terms & Earnings Agreement; your payment is not a payment to the creator — clause 8.6.)
6.7 VAT/GST and other consumer taxes. Advertised prices are inclusive of any consumer tax that applies — we are not currently VAT-registered, so prices will include VAT if and when it applies. Tax treatment depends on the territory and the product. Where Steelo Labs is treated as the supplier for tax purposes, it accounts for the applicable tax on the gross payment you make, and the creator royalty in clause 6.6 is then calculated by reference to the net-of-tax amount. Any tax we are required to collect on a purchase is included in, or shown with, the price at checkout before you pay; we do not add tax after you have placed an order. We do not assert any single deemed-supplier or marketplace-facilitator conclusion for every jurisdiction. Where a jurisdiction's tax-registration threshold is crossed, we may adjust the tax treatment of prices we advertise in the future; the price shown to you at checkout is final for that order and does not change after you have placed it. We do not assert any particular current tax-registration number or status here.
6.8 Support Steelo (platform-support payment): You can make a voluntary, one-off payment directly to Steelo Labs Ltd to support the platform, marketed as "Support Steelo". You choose the amount, subject to a minimum of £1. This is a payment to Steelo Labs only — it is not a tip to a creator (creator tipping is not offered — see the Creator Terms & Earnings Agreement) and confers no goods, digital content, entitlement, feature access, or creator benefit of any kind, and it is not passed to any creator. A platform-support payment is made through the same Stripe checkout, reached from our website, as every other payment (clause 8.2).
6.9 Currency. Prices are set and charged in pounds sterling (GBP), including for users in the United States. If your card is in another currency, your card provider converts the amount and may charge its own foreign-transaction fee; we charge only the GBP price shown at checkout.
7. Pre-contract information (Consumer Contracts Regulations 2013 and local equivalents)
What this section says: Before you complete any purchase, we are required by law to give you certain information. This section sets it out. Your local-law equivalents (where you live outside the UK) apply in addition.
7.1 Who you contract with — Steelo Labs is your trader and supplier. When you buy any paid product on Steez — a creator subscription, a content unlock or collection, a Steez, or Steez Pro — your contract of supply is with Steelo Labs Ltd as trader and supplier. Creators license their content, and the access it unlocks, to Steelo Labs and are paid a contractual royalty under the Creator Terms & Earnings Agreement; a creator is not your trader. Stripe processes every payment, under its own terms, whichever device you use (clause 8.2). Neither Stripe's role — nor how a payment is settled or whose name appears on your card statement — makes Stripe or any creator your trader for the supply of the product, or reduces your statutory rights against Steelo Labs, which remains responsible for the conformity and performance of what you buy. You may exercise all of your statutory rights against Steelo Labs (clause 11). For VAT purposes Steelo Labs may additionally be the deemed supplier; that is a tax matter and does not change the above.
7.2 The digital content or service you are buying, its price (including VAT/GST where it applies), and the duration of any subscription are described at checkout and in the relevant section of these Terms.
7.3 All subscriptions renew automatically each month until cancelled. See clause 10 for how to cancel.
7.4 Content unlocks and first-hand Steez purchases are one-off purchases. There is no ongoing commitment.
7.5 You have a right to cancel within 14 days of purchase (the "cancellation period") under UK law, and equivalent cooling-off rights may apply under your local law. Because digital content is delivered immediately upon payment, you will be asked at checkout to consent to immediate delivery and to acknowledge that your statutory cancellation right is lost once delivery begins. If you do not give that consent, we will not deliver the content until the 14-day period has expired. See clause 9 for full details.
7.6 There is no minimum commitment period for subscriptions beyond one billing cycle.
7.7 We will send you a durable confirmation of your purchase by email. See clause 12.
7.8 Our complaints and disputes process is set out in Clauses 21 to 23 of these Terms.
7.9 For information about how your personal data is processed, see our Privacy Policy.
7.10 Support Steelo — optional gratuitous contribution. Support Steelo is an optional gratuitous contribution. It does not buy, unlock or improve any product, service, content, status or benefit and is not consideration for a separate service. You choose the amount and must expressly authorise the payment. A correctly authorised contribution is normally final, but we will correct duplicate, unauthorised or mistaken payments and apply any mandatory right that cannot lawfully be excluded. See clause 9 for full detail and our Refund & Cancellation Policy (section 5.5).
8. Payment and billing
What this section says: Every purchase is paid through Stripe's secure checkout, reached from our website, whichever device you use, and you pay Steelo Labs. Subscriptions renew automatically until you cancel. We do not sell through app stores.
8.1 App-store billing. We do not sell anything through Apple's or Google's in-app purchase systems, and the Steez apps do not take payments. If app-store billing is introduced later, we will update these Terms and give you notice under clause 24 before that option becomes available. It will not affect anything you have already paid for, and your statutory rights against Steelo Labs Ltd as trader (clause 11) will be unchanged.
8.2 How payment works. Payment is taken on a secure checkout page provided by Stripe, which you reach from our website, whichever device you use. You can pay with the card and digital-wallet methods Stripe shows on that page. Prices are charged in pounds sterling (clause 6.9). Stripe's services are subject to Stripe's own terms, which we incorporate by reference. Your full card details go to Stripe and never reach our servers.
8.3 For subscriptions, your payment method is charged at the start of each billing period. By subscribing, you authorise us to charge the payment method you gave at checkout automatically at each renewal, at the price and interval shown at checkout, until you cancel (clause 10). A price increase applies only after the notice in clause 25.
8.4 Advertised prices are inclusive of VAT/GST at the applicable rate where it applies (clause 6.7).
8.5 We do not add any mandatory surcharges or fees beyond the stated price. There are no hidden fees.
8.6 How fan payments and creator royalties are handled. You buy from Steelo Labs Ltd as principal and owe no payment to a creator. Stripe processes your payment. Steelo Labs is responsible to you for the product, refunds, chargebacks and your statutory rights. Creators are paid by Steelo Labs separately under their own agreement; your payment is not a payment to a creator. Steelo Labs Ltd sells to you directly. Payments are processed by Stripe. A creator may later become entitled to an unsecured contractual royalty from Steelo Labs, calculated under the Creator Terms after applicable tax, refunds and adjustments. That royalty is not the fan's money, is not held on trust or in a wallet for the creator, and gives the creator no proprietary interest in any fan receipt. Creator-monetised sales and creator payouts stay switched off for each payment channel until Steelo Labs has made, recorded and approved the perimeter assessment for that channel required by Creator Terms §18.4.
8.7 Payment methods may change. We may change the payment methods we offer over time. We will notify you of any material change in accordance with clause 24, and no such change will reduce any access you have already paid for.
PART 4 — CANCELLATION RIGHTS AND COOLING-OFF PERIOD
9. Your cancellation rights for digital content — Consumer Contracts Regulations 2013 (and local equivalents)
What this section says: By law you have 14 days to cancel most purchases (and equivalent cooling-off rights may apply where you live). For digital content delivered immediately, we ask you to waive this right before delivery begins. For subscriptions, you can cancel and keep access until the end of the billing period.
One-off digital content purchases (content unlocks, Steez, content collection)
9.1 You have a legal right to cancel a purchase of digital content without giving a reason within 14 days of your purchase ("the cancellation period"), and you may have an equivalent right under your local law.
9.2 However, at checkout for digital content purchases, you will be asked: (a) to expressly consent to delivery beginning before the cancellation period expires; and (b) to acknowledge that, once delivery has begun, your right to cancel is lost (Consumer Contracts Regulations 2013, reg 37).
9.3 If you give both confirmations and we deliver the content or access to you, your right to cancel that purchase is extinguished once delivery begins. Separately, we must give you a durable-medium confirmation of the contract (reg 16); the detail of that requirement, and the consequence if we do not provide it, is set out in our Refund & Cancellation Policy.
9.4 If you give the consents in clause 9.2, we capture your payment at the point of purchase and supply the content immediately. If you do not give those consents, we will not capture payment or deliver the content until either you later give the consents or the 14-day cancellation period has expired. Where we place a temporary pre-authorisation on your payment method to hold the order, we will tell you at checkout, and no charge is taken unless and until the content is supplied. At any time before delivery you may cancel by contacting us (see clause 9.7) at no cost.
9.4A A first-hand Steez is a mixed product. A Steez gives you both digital content and ongoing service/access (for example Village community access and creator features). Where immediate access begins during the cancellation period, checkout records the reg 37 consent and acknowledgement (clauses 9.2-9.3) for the digital-content element and the reg 36 request for immediate performance of the service element (as for subscriptions in clause 9.6). The purchase confirmation records the confirmations you gave and the cancellation consequence for each element. Full detail is in the Refund & Cancellation Policy (section 5.2.3).
9.5 For high-value purchases (above £500 — which can arise only for premium content collections), we recommend you read the pre-purchase description carefully before confirming. Our statutory remedies obligations under the Consumer Rights Act 2015 (and your local equivalents) still apply — see clause 11.
Subscriptions (creator subscriptions, Steez Pro)
9.6 Subscriptions are distance contracts for an ongoing service. At checkout, you will be asked to expressly request that the subscription service begins before the 14-day cancellation period expires (Consumer Contracts Regulations 2013, reg 36), and to acknowledge that if you cancel within the 14-day period after requesting early start, you are entitled to a refund of the price less a proportionate charge for the service actually received up to cancellation, calculated as set out in our Refund & Cancellation Policy (section 4.2). For creator subscriptions, the product also gives immediate access to creator digital content; for that reason the checkout also asks for the reg 37 immediate digital-content consent and acknowledgement described in clauses 9.2-9.3. Steez Pro is a platform service and uses the reg 36 service-start consent only.
9.7 How to cancel within the 14-day period: Contact us at support@steez.space or, for a subscription, use Settings > Subscriptions in the Steez app. You may also use the statutory Model Cancellation Form, published as an annex to our Refund & Cancellation Policy. We will acknowledge receipt without delay.
Platform-support payment (Support Steelo)
9.8 A platform-support payment (clause 6.8) is an optional gratuitous contribution to Steelo Labs Ltd. It is not digital content and is not consideration for a service, and it confers no goods, digital content, entitlement, feature access, or creator benefit.
9.9 Because a contribution buys nothing, no digital-content or service-performance cancellation analysis applies to it. You choose the amount and must expressly authorise the payment. A correctly authorised contribution is normally final, but we will correct duplicate, unauthorised or mistaken payments and apply any mandatory statutory right that cannot lawfully be excluded. See our Refund & Cancellation Policy (section 5.5) for full detail.
10. Cancelling subscriptions after the 14-day period
What this section says: You can cancel any subscription at any time. You keep access until the end of the billing period you have already paid for. There are no partial refunds for the unused part of a billing period (subject to your statutory rights).
10.1 You can cancel a creator subscription or Steez Pro at any time in the Steez app (Settings > Subscriptions), or by emailing support@steez.space from the address on your account (clause 10.5).
10.2 Cancellation takes effect at the end of the current billing period. You will retain access until that date. Cancellation does not entitle you to a refund of any portion of the current billing period (except as required by the Consumer Rights Act 2015 or your local mandatory law — see clause 11).
10.3 Once a subscription is cancelled, it will not renew and you will not be charged again.
10.4 Easy cancellation: You can cancel a subscription at any time, and cancelling is as easy as signing up — it takes no more steps than subscribing did and carries no cancellation fee. Use the routes in clauses 10.1 and 10.5. Our current cancellation route is designed to be straightforward, available online, and no more onerous than sign-up. We will update the flow, notices, and terms before any additional statutory subscription-contract requirements become applicable.
10.4A US automatic-renewal disclosure: Subscriptions are offered only in US states for which Steelo Labs has enabled the required disclosure, affirmative-consent, confirmation, reminder, change-notice and cancellation controls. The applicable controls may exceed the California baseline and vary by state. Where a subscription is offered: it renews automatically at the stated price and interval until cancelled; we present the auto-renewal terms clearly and conspicuously and obtain your affirmative consent to them at checkout; we send you an acknowledgement of the purchase and its auto-renewal terms (clause 12); and you can cancel online at any time through your account settings (clause 10.1), at least as easily as you signed up.
10.5 You always cancel with us. Every Steez subscription is sold and billed by Steelo Labs through Stripe, whichever device you signed up on, so you never need to cancel through an app store or your card provider. Use Settings > Subscriptions in the Steez app, or email support@steez.space and we will cancel the subscription for you. Cancellation stops the next renewal; the rest of clause 10 explains what happens to the current period.
10.6 Account deletion and active subscriptions: You may request account deletion at any time. If you have an active subscription, we may need it cancelled — to stop future charges and access — before deletion completes, but cancelling is an operational step, not a precondition to making the deletion request. See our Data Deletion Policy.
11. Your statutory rights as a consumer — Consumer Rights Act 2015 (and local equivalents)
What this section says: Nothing in these Terms takes away your legal rights as a consumer. If digital content we supply is faulty, not as described, or not of satisfactory quality, you have rights to a repair, replacement, or refund — wherever you live.
11.1 Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other consumer-protection legislation, including any equivalent mandatory consumer-protection law of your country of residence (clause 2.2).
11.2 Digital content we supply must: (a) be of satisfactory quality; (b) be fit for any purpose you made known to us before purchase; (c) be as described in the pre-purchase information.
11.3 If digital content fails to meet these standards (for example, a video is unplayable, or an unlock or Steez does not give you the access described), you have the right to: (a) Repair or replacement: we will repair or replace the content within a reasonable time and without significant inconvenience to you (CRA 2015, ss.43–44); (b) Price reduction or refund: if repair or replacement is impossible, not carried out within a reasonable time, or causes you significant inconvenience, you may ask for a price reduction (which may be up to the full price) or, where the conditions for it are met, a refund. Separately, if we did not have the right to supply the content to you (CRA 2015 s.45), you are entitled to a refund without first seeking repair or replacement.
11.4 Damage to your device or content: If defective digital content supplied by us damages your device or other digital content, you may be entitled to compensation under section 46 of the CRA 2015.
11.5 No blanket "no-refund" policy: Any provision of these Terms that purports to exclude or restrict your statutory rights under the CRA 2015 (or your local mandatory equivalent) is void and of no effect (CRA 2015, s.47). Nothing in these Terms — including clause 10.2 (no refund of the current billing period on cancellation) or any limitation in Part 11 — prevents you from pursuing any remedy to which you are entitled by law.
11.6 Your statutory remedy is honoured without undue delay and unconditionally: Where you are entitled to a refund or other remedy under the CRA 2015, the Consumer Contracts Regulations 2013, or your local mandatory consumer law (for example, content not delivered or not as described), we will honour that remedy to you without undue delay and unconditionally. Steelo Labs bears the cost as principal by default. We recover an amount from a creator only to the extent the loss was directly caused by that creator's fraud, knowing or reckless breach, misdescription, infringement, or the failure of their Content to conform to their warranties, and only after we have given the creator written reasons, the evidence relied on, and a reasonable opportunity to challenge the allocation (Creator Terms & Earnings Agreement, clause 10.1). That internal cost-allocation is solely a matter between Steelo Labs and the creator and is never used to delay, reduce, or deny your statutory remedy.
11.7 To exercise a statutory remedy, contact us at support@steez.space. You claim against us directly, whichever device you used; any refund goes back to your original payment method through Stripe.
PART 5 — WHAT YOU GET WHEN YOU PAY — LICENCE TERMS
12. Durable confirmation of purchase
12.1 After each purchase, we will send you a confirmation email on a durable medium (to the email address associated with your account). That email will confirm: (a) the product purchased (and the creator it relates to) and its price, including any tax (VAT) where applicable; (b) the date of purchase; (c) for subscriptions: the billing period, renewal date, and how to cancel; (d) confirmation of the reg 37 digital-content consent where it applies, the reg 36 service-start request where it applies, and for creator subscriptions both confirmations where both were requested at checkout; (e) the main functionality of the content and any relevant compatibility and technical-protection (DRM) information; (f) how to cancel where a cancellation right still applies, including a pointer to the model cancellation form in our Refund & Cancellation Policy; (g) how to make a complaint, including our alternative dispute resolution route.
13. What a Steez is — a personal "key" / licence
What this section says: A Steez is a key — a personal licence to access only what the creator offers (such as Mosaic exclusives, the Village community, and creator-picked Perks). It is not a financial asset, security, investment, or financial product, and it has no guaranteed value. You do not "own" the content, Steelo Labs, the platform, or any platform assets. A Steez is personal, non-transferable, and non-resellable.
13.1 A Steez is a key. When you purchase a Steez (or a content-collection unlock, or a subscription), you receive a personal, non-exclusive, non-sublicensable, non-transferable licence — a "key" — to access, through the Steez platform, only what the relevant creator explicitly offers. This may include the creator's Mosaic exclusives, their Village community, and creator-picked Perks. The scope of access is determined by the creator and may change going forward, subject to the minimum benefits guaranteed in clause 13A. A Steez is not a financial asset, is not redeemable for cash, gives you no claim on any fund, no entitlement to any revenue, and no ownership interest in creator content, Steelo Labs, the platform, or any platform assets. A Steez Key is personal, non-transferable, non-assignable, and non-resellable.
13.2 No transfer of intellectual property. This licence does not transfer any intellectual-property rights to you. All intellectual-property rights in creator content remain with the creator (or third parties who have licensed rights to the creator). See our Copyright & Takedown Policy.
13.3 Not an investment — value is not guaranteed. A Steez is not a financial asset, security, investment, e-money, stored value, deposit, trust asset, ownership interest, share in Steelo Labs, or share in creator or platform revenue. A Steez does not give you ownership of creator content, Steelo Labs, the platform, or any platform assets. We make no promise, validation, or certification that a Steez is "worth" anything. (a) No guaranteed value. A Steez carries no guaranteed or realisable monetary value, and is non-resellable and non-transferable. You should buy a Steez only for the access it gives you, not to make money. (b) We do not operate any guaranteed buy-back or "minimum value". A Steez is purely a key to access. (c) No yield, dividend, or holder payout. Holding a Steez does not entitle you to any income, yield, interest, dividend, distribution, share of platform or creator revenue, or any payment of any kind. A Steez is purely a key to access.
13.4 Permitted use / prohibited use. You may not: (a) download, copy, reproduce, redistribute, broadcast, or publicly perform the content (except where the platform expressly provides a share-clip feature); (b) reverse-engineer or circumvent any digital rights management (DRM) protection applied to content; (c) use the content for commercial purposes; or (d) claim the content as your own.
13.5 Share clips: The platform may provide a feature to generate watermarked short clips of non-exclusive content for sharing on external platforms. Sharing a watermarked clip is permitted. You must not share unmodified or unwatermarked versions of the content outside the platform.
13.6 No downloading: You may not download original video or audio files. Content is streamed through the Steez app only.
13.7 Insolvency of Steelo Labs. A Steez is a licence to access content through the Steez platform; it is not a deposit, a financial asset held on trust for you, or a claim on any fund. If Steelo Labs Ltd becomes insolvent or ceases to operate the platform, your access may terminate and the value of your key may be lost. We disclose this plainly.
13.8 Your Steez stays with your account. A Steez is a durable account entitlement recorded against your Steez account, not against a device, browser or app store. You keep it if you change device or reinstall the app, and you can use it wherever you sign in to Steez. Please keep your account secure. How a payment is processed does not change a Steez's nature as a durable access entitlement, and does not make it a store of value or an investment.
13.9 Buy-for-access acknowledgement. Before any first-hand Steez purchase, you must acknowledge: "I am buying a Steez for access to what the creator offers — not as an investment."
13.10 Insolvency notice. A Steez works only while the Steez platform operates and your account remains active. If Steelo Labs Ltd becomes insolvent or stops operating, your access may end, and you may lose the amount you paid. A Steez is not protected by the Financial Services Compensation Scheme, is not held on trust, is not e-money, is not redeemable for cash, and does not give you ownership of content or platform assets. Unless mandatory law or the facts give you a different status, any refund claim you have is likely to rank as an unsecured claim in an insolvency.
13.11 Operational wind-down, not financial protection. If we decide to discontinue the Steez platform while Steelo Labs Ltd is solvent and remains in control of the platform, we will use reasonable efforts, where consistent with directors' duties and insolvency law, to: (a) give you advance notice; (b) provide a read-only wind-down period for existing paid access; and (c) make available a downloadable purchase-history export, where lawful, technically feasible, and within our control. If Steelo Labs Ltd enters administration, liquidation, or another insolvency process, or if we lose access to essential systems, providers, funding, content rights, or operational control, any wind-down period or export may be unavailable, shortened, or controlled by an insolvency officeholder. This statement is not a money guarantee, reserve, escrow, trust, insurance, e-money arrangement, FSCS protection, buy-back promise, redemption right, or assurance that access or value will continue. Unless mandatory law or the facts give you a different status, any monetary claim you have is likely to rank as an unsecured claim in insolvency.
13.12 How many Steez you hold — perk tiers. A creator may set perks that each require a minimum number of Steez to unlock — for example, a monthly group call at 1 Steez, a weekly group call at 3 Steez, and a 1-to-1 call at 5 Steez. Holding more Steez for a creator unlocks the higher perk tiers, up to the number you hold. Before each purchase, the checkout shows you what each additional Steez unlocks, so additional Steez are not duplicate purchases — each gives the additional, specified access. You may hold up to 5 Steez per creator (clause 14.4). The perks unlocked at the number of Steez you hold are recorded as part of your minimum benefits (clause 13A). Fixed launch supply. Each creator's first-hand Steez are issued as a fixed founding set whose total number is set at launch and cannot be increased. Before each purchase, the checkout shows that fixed total supply for the creator, the number already allocated, and the additional benefit this specific purchase unlocks. We do not use false countdowns, manufactured demand, or claims that availability is scarce unless the claim is objectively true and auditable; and being an early or "founding" holder confers recognition and the recorded benefits only — it is not a financial, resale, or appreciation right.
13.13 Resale, swaps and Steez credits — not available. You cannot resell, swap or transfer a Steez, and these features are switched off. If we offer swaps in future, we will first update these Terms under clause 24, and the following will apply: (a) any Steez credits are a promotional balance issued by Steelo Labs, usable only to buy Steelo Labs' own products on Steez; they have no cash value, are not a gift card or stored-value product, cannot be exchanged for cash, refunded in cash, transferred or sold (except where the law requires otherwise), and expire 12 months after issue except where the law of your US state provides otherwise; and (b) a swap equalisation payment is a fee paid to Steelo Labs for the swap service, not a payment to the other fan.
13A. Minimum benefits — what your purchase guarantees
What this section says: What you get for your money is fixed when you buy. A creator can add to it but cannot take away what you already paid for; and if a benefit you paid for is permanently removed (other than by law or your own breach), you get a fair refund or credit.
13A.1 What is guaranteed. When you buy a paid product, the benefits it includes are recorded in your purchase confirmation (durable medium, clause 12) and fixed at that moment as your minimum entitlement: (a) Creator subscription — access, for each paid period, to the creator's subscriber-only content library and any community/Village access offered on that creator's channel at the time of purchase; (b) First-hand Steez — ongoing personal access to the items the creator has designated as Steez-gated at the time of purchase (for example Mosaic exclusives, Village community access, and any creator-picked Perks then listed), including the perk tiers unlocked by the number of Steez you hold (clause 13.12), for as long as clause 14.3 provides; (c) Content unlock / collection — continuing access to the specific content purchased (clause 14.3); (d) Steez Pro — the Pro feature-set described at checkout, for each paid period.
13A.2 Creator and platform changes. A creator may add to, but may not retroactively strip, the benefits recorded against your existing purchase; a creator who stops offering content uses hide/disable (clause 15) and your existing access is preserved. Separately, Steelo Labs will not materially and permanently reduce the platform capabilities your purchase depends on.
13A.3 Remedy. If a benefit recorded against your purchase is materially and permanently removed other than by your own breach, you are entitled to a refund in money to your original payment method — a fair and reasonable proportion of the price reflecting the lost benefit (having regard to how long you have had access and the nature of the benefit removed), or a full refund where the removed benefit was the core, or substantially the whole, of what you bought. We may offer platform credit as an alternative only if you affirmatively choose it; credit never replaces a monetary refund you are due. Where the removal is required by law or by a valid takedown (clause 15.2), we will not restore the content, but the monetary remedy in this clause and any remedy required by the Consumer Rights Act 2015 remain available (unless making the payment would itself be unlawful). This is handled under the Refund & Cancellation Policy and does not limit your statutory rights (clause 11).
14. When access to paid content begins and ends
14.1 Access to exclusive content is granted when you: (a) hold an active creator subscription to the relevant creator; (b) hold a content-collection unlock for that specific piece of content; (c) hold a Steez for that creator (bought first-hand); or (d) are a creator, team member, or credited collaborator for that content.
14.2 Subscription access: Access granted by a creator subscription lapses when the subscription lapses (i.e., it ends, is cancelled, or a payment fails). If you later resubscribe, access is restored for content available at that time.
14.3 Continuing access from unlocks: Access granted by a content-collection unlock or a Steez persists independently of any subscription you hold, with continuing access for as long as the platform operates, your account remains active, the relevant content remains lawfully available, and you continue to hold the relevant key or unlock — subject to clause 15 (creator hiding of content), clause 13.7 (insolvency), and clause 24 (variation/termination).
14.4 Maximum Steez holdings: You may hold a maximum of 5 Steez per creator. If a purchase would exceed this limit, the excess is automatically refunded.
14.5 DRM: Exclusive content is protected by digital rights management (Widevine, FairPlay, PlayReady). Playback requires a DRM licence token issued by our systems. Tokens expire after 24 hours and are re-issued automatically when you stream content. You must be connected to the internet to receive a DRM token.
15. What happens to content you have paid for
What this section says: A creator cannot permanently delete exclusive content you have already paid for. They can "hide" it so no one new can buy it, but you keep your access. Access can still be lost in limited situations such as a legal takedown.
15.1 Creators cannot hard-delete paid exclusive content. A creator cannot permanently delete exclusive content that fans have already paid to access. A creator may instead hide/disable such content: hiding stops new purchases, but existing purchasers retain their access.
15.2 Access may nonetheless be lost where: (a) the content is removed following a valid copyright or intellectual-property takedown notice (see our Copyright & Takedown Policy); (b) the content is removed by Steelo Labs for an Acceptable Use & Community Guidelines violation; (c) we are required by law to remove it; or (d) the creator's account is permanently terminated for a serious breach of the Creator Terms & Earnings Agreement.
15.3 In any case where access is permanently lost for reasons other than your own breach of these Terms, and you held a valid key for that content, your remedy is dealt with under our Refund & Cancellation Policy. A monetary refund is the default remedy; we will only provide account credit instead where you affirmatively choose it. This is without prejudice to your statutory rights (clause 11).
PART 6 — YOUR CONTENT AND WHAT YOU GRANT US
16. User-generated content (comments, chat, and community contributions)
What this section says: Anything you post belongs to you. But you give us a licence to display and operate it on the platform.
16.1 This clause applies to content you generate as a fan user: comments on posts, messages in community (village) chats and direct messages, and other contributions you make to the platform.
16.2 You retain all intellectual-property rights in your own contributions. By posting or sending any contribution, you grant Steelo Labs a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, display, reproduce, and transmit that contribution as necessary to operate and provide the Steez platform. This licence lasts for as long as the contribution remains on the platform and for a reasonable period after deletion for technical processing and backup purposes.
16.3 You must not post, upload, or share contributions that breach our Acceptable Use & Community Guidelines. We may remove contributions that breach those Guidelines without prior notice.
16.4 You are solely responsible for the accuracy, legality, and appropriateness of everything you contribute. You warrant that your contributions do not infringe any third-party intellectual-property rights.
16.5 If your contribution contains personal data of third parties, you are responsible for ensuring that any such mention complies with data-protection law.
PART 7 — ONLINE SAFETY, INTELLECTUAL PROPERTY, AND COMMUNITY STANDARDS
17. How we protect you from harmful and illegal content [OSA ss.10(5)–(8) and s.12]
What this section says: Steez is a regulated user-to-user service. We have duties under the UK Online Safety Act 2023 (and, for EU users, the DSA) to protect you from illegal and harmful content. This section explains what we do.
17.1 Steez is a regulated user-to-user (U2U) service under the UK Online Safety Act 2023, and if and when Steez is made available in the EU/EEA we will also operate the notice-and-action and statement-of-reasons processes required by the EU Digital Services Act for EU/EEA users (see clauses 2.3 and 18). We take these duties seriously.
17.2 Prohibited content: The following content is prohibited on Steez and will be removed as swiftly as practicable when we become aware of it: (a) Priority illegal content, including: — child sexual abuse material (CSAM) and content that sexually exploits minors; — terrorism-related content (promotion, incitement, or glorification of terrorism or terrorist acts); — content facilitating fraud or financial crime; — intimate image abuse (non-consensual sharing of intimate images); — content constituting harassment, threatening communications, or stalking under UK law; — content facilitating the commission of violence; — any other content constituting a priority offence under the Online Safety Act 2023 or as specified by Ofcom from time to time; (b) Adult sexual content: explicit adult or pornographic content is prohibited on Steez (see clause 17.9); (c) Content harmful to children: content promoting, encouraging, or facilitating self-harm, eating disorders, suicide, or substance abuse; content that bullies, harasses, or abuses minors; or any content that would constitute primary priority content or priority content under the Online Safety Act 2023, ss.11–12.
17.3 Proactive technology disclosure: We currently use an automated rule-check engine in community (village) chat messages to detect banned words, spam, and unauthorised links. This engine operates in real time and may automatically block or remove matching messages. We do not currently apply automated scanning to posts, video uploads, or images — moderation of those is carried out by human review following a report or our own proactive monitoring. This position may change, and we will update this clause if we introduce new proactive technology. Steez is a non-live-streaming platform; live-content-specific safety measures are not applicable.
17.4 Music, intellectual property, and our ethos. Steelo Labs does not take ownership of creator music and does not hold a collective performing-rights/CMO licence (such as PRS, ASCAP, BMI, SESAC, GEMA, or SACEM) unless expressly stated. Creators must own or control all rights needed for upload, gated access, streaming, making available, and any Share Clip use, and are fully responsible for what they post and warrant that they own all the rights to it (especially where it is monetised). We may block, remove, hold, de-monetise, or require further clearance for content where platform-level or rightsholder clearance may be required. Our Acceptable Use & Community Guidelines hard-prohibit label-owned master recordings and unlicensed third-party recordings, and cover versions are prohibited at launch (no cover is permitted, with or without clearance, until we announce otherwise). We enforce exclusivity through gating and DRM (with future screen-capture blocking), retain takedown and revenue-clawback rights, and act on reports through our formal dispute-resolution process. In genuine rights disputes we support the rightful owner with directly-relevant data, redacting anything that would infringe others' rights.
17.5 Our role and statutory defences. To the extent that we act as a host of content that creators or users upload, we may rely on the hosting defence in regulation 19 of the Electronic Commerce (EC Directive) Regulations 2002 (and equivalent local-law safe harbours). We reserve all statutory safe harbours, exemptions and defences. Their availability is assessed separately for each service function and item of content, on the relevant facts. Nothing in these Terms admits that any defence is unavailable, or waives any defence — including in relation to the curated, paywalled, and DRM-gated parts of the service. (Platform-generated Share Clips are addressed separately in our Copyright & Takedown Policy.)
17.6 DRM and content gating: Exclusive content is protected by DRM (Widevine, FairPlay, PlayReady) and is accessible only to users who hold valid access credentials, restricting the distribution of paid content.
17.7 Enforcement actions: Where we become aware of a violation, we may, depending on the nature and severity of the breach: (a) remove the content; (b) restrict or mute a user (within a community or globally); (c) record an enforcement note against your account or the relevant content, and notify you of the action taken where our notification path applies (the copyright repeat-infringer warning ladder is set out in our Copyright & Takedown Policy); (d) suspend or permanently ban an account (which immediately disables login access).
17.8 No pre-action notification in urgent cases: Users may not always be notified in advance of enforcement action, particularly where the violation is serious or urgent. See clause 21 for how to appeal.
17.9 Adult content prohibition: Explicit sexual or pornographic content is prohibited on Steez. This also reflects Steelo Labs' obligations as a Stripe Connect platform (Stripe Restricted Businesses), which does not permit adult content on connected platforms. Because this prohibition applies to all users, section 12(5) of the Online Safety Act 2023 disapplies only the section 12(4) requirement to use age verification or age estimation for this particular kind of primary-priority content, and only while the prohibition remains effective and is consistently applied. It does not disapply our other duties under sections 11 and 12 — including the duties to assess risk, use proportionate systems and processes, describe the relevant protections in our terms, and apply them consistently — and it does not remove our duty to complete a children's access assessment, nor our other child-safety duties, under the OSA.
17.10 Age bands, under-18s and child protection: Steez provides social access to permitted age bands with child-protection measures, while commerce, creator payouts and specified adult-restricted features are limited to users aged 18 and over (clause 3). Known under-18s cannot make purchases, and creators are 18+ and verified through Stripe Connect identity checks. During beta we apply additional child-safety measures (clause 3.3): stranger direct messages and Villages are disabled; every upload is pre-moderated while volume is low; reporting and blocking are live; and purchases sit behind an 18+ declaration and our payment controls. Because we permit under-18 social access, the ICO's Age-Appropriate Design Code (Children's Code) and our children's-risk duties under the Online Safety Act apply, and we are completing the children's access assessment on that child-access basis. We do not knowingly provide adult-restricted features to under-18s, and a parent or guardian may contact us about a child's account (clause 3.4).
17.11 Creator-moderator powers: Within village communities, creators and their nominated moderators have certain moderation powers (including muting members within that community). Those community-level powers are exercised by the creator in the first instance. Steelo Labs retains platform oversight, provides the complaint and appeal route (clause 21), and remains responsible for its non-excludable statutory duties. If you believe a creator-moderator has acted wrongly, report it to us using the in-app reporting mechanism (clause 18). A creator action is community curation rather than a Steelo breach finding unless Steelo separately reviews and confirms the action under a specific platform rule; creator curation does not affect Steelo's review powers or statutory responsibilities.
18. Reporting harmful content [OSA s.20; DSA notice-and-action]
18.1 You can report content you believe is illegal, harmful, or in breach of our Acceptable Use & Community Guidelines directly within the Steez app. You can report: (a) posts and videos — using the report function on the post; (b) comments — using the report function on the comment; (c) private messages — using the report function within the chat; (d) community chat messages — using the report function within the community; (e) user profiles — using the report function on the user's profile.
18.2 Non-users who are depicted in or affected by content on Steez may also report content to us by emailing support@steez.space.
18.3 EU users (DSA): If and when Steez is made available in the EU/EEA (clause 2.3), the reporting channels above will also serve as our DSA notice-and-action mechanism for EU/EEA users. Where we take a content-moderation decision affecting you, we will provide a statement of reasons where the DSA requires it, and you may use the appeals route in clause 21.
18.4 Report categories include: spam, harassment, inappropriate content, scam/fraud, and other. You may also provide a free-text description (up to 500 characters). Report categories are intake labels used to route review; a report does not itself establish a breach, and content is actioned only against clause 17.2, the Acceptable Use & Community Guidelines, or applicable law — never on the basis of lawful political or other opinion alone.
18.5 Ordinary community reports are subject to a daily limit (currently 20). This limit does not apply to reports of illegal content, OSA complaints, DSA Article 16 notices, copyright notices, reports of imminent harm, child-sexual-abuse material or intimate-image abuse, or reports by affected non-users — those routes are uncapped. Abuse of the reporting system may itself be a breach of these Terms.
18.6 All reports are reviewed by our moderation team. We aim to review reports promptly but do not guarantee a specific response time, except as required by clause 21. We do not publish individual enforcement outcomes.
18.7 We act swiftly on reports of priority illegal content (particularly CSAM and terrorism-related content), consistent with the Online Safety Act 2023 and Ofcom's Illegal Content Codes of Practice.
19. Blocking other users
19.1 You can block any other user on Steez. Once blocked, that user cannot interact with you through the platform's standard features.
19.2 Blocking is a self-help remedy and does not prevent Steelo Labs from taking separate enforcement action against the blocked user if their behaviour violates these Terms or the Acceptable Use & Community Guidelines.
PART 8 — ACCEPTABLE USE
20. Rules for using Steez
20.1 You must use Steez only for lawful purposes and in accordance with these Terms, our Acceptable Use & Community Guidelines, and any other policies we publish.
20.2 You must not: (a) post, upload, or share content that breaches clause 17.2 or our Acceptable Use & Community Guidelines; (b) impersonate any person or entity, misrepresent your affiliation with any person or entity, or use a username that violates clause 5; (c) send spam, unsolicited messages, or bulk communications; (d) use the platform to facilitate fraud, scams, or illegal financial schemes; (e) attempt to gain unauthorised access to any part of the platform, any account, or any computer system; (f) use any automated tool, bot, scraper, or crawler on the platform without our prior written permission; (g) attempt to circumvent, disable, or interfere with any security feature or DRM protection; (h) attempt to reverse-engineer, decompile, or disassemble any part of the platform; (i) post content that infringes any intellectual-property right, or post music or recordings you do not own all rights to (see clause 17.4 and our Copyright & Takedown Policy); (j) harass, threaten, intimidate, or abuse other users or our staff; (k) coordinate or encourage others to manipulate, brigade, or mass-report content in bad faith; or (l) do anything that interferes with the normal operation of the platform or degrades other users' experience.
20.3 Further rules are set out in our Acceptable Use & Community Guidelines, which form part of these Terms. In the event of conflict between these Terms and the Acceptable Use & Community Guidelines on an acceptable-use matter, the more specific provision applies.
PART 9 — COMPLAINTS AND DISPUTES
21. Complaints and appeals procedure
What this section says: If you have a complaint — about content decisions, account actions, or anything else — here is how to raise it, and how to appeal.
21.1 If you have a complaint about Steez, contact us — general enquiries at support@steez.space, or a formal complaint at legal@steez.space (both reach the same team; see our Moderation, Complaints & Appeals Procedure). We will acknowledge your complaint as soon as reasonably practicable and, in any event, without undue delay, and we aim to resolve complaints promptly.
21.2 Accountable person: The senior person accountable for our complaints handling is Edmund Berkmann (until this responsibility is delegated).
21.3 Appeals against moderation decisions: If your content has been removed, your account restricted or muted, or your account suspended or banned, you have the right to appeal. The currently live appeal route is to appeal by contacting us at legal@steez.space (general enquiries sent to support@steez.space are routed to the same team) within 30 days of receiving notice of the decision, explaining why you believe the decision was wrong.
21.4 We review appeals promptly and fairly. Where possible, an appeal is handled by a team member not involved in the original decision. We will communicate the outcome in writing (by email or in-app notification) within the timescales in our Moderation, Complaints & Appeals Procedure (typically 30 days; sooner where we can).
21.5 OSA complaints: You may also complain to us about our compliance with the Online Safety Act 2023 (for example, if you believe we have not acted on a report of illegal content). Use the contact details in clause 21.1. Our full complaints procedure, consistent with OSA s.21, is set out in our Moderation, Complaints & Appeals Procedure.
21.6 For further detail on our moderation process, appeal rights, and how decisions are reviewed, see our Moderation, Complaints & Appeals Procedure, which forms part of these Terms.
22. Alternative dispute resolution (ADR)
22.1 If your complaint remains unresolved after the process in clause 21 and we have reached deadlock, we will notify you on a durable medium that the complaint cannot be settled internally. That notice will signpost an accredited alternative dispute resolution (ADR) provider competent to handle your type of dispute and state whether Steelo Labs is obliged or prepared to use it.
22.2 No EU ODR link: The EU online dispute resolution platform closed on 20 July 2025 and we do not provide a link to it.
22.3 Nothing in this clause prevents you from pursuing your legal rights through the courts at any time.
23. Governing law and jurisdiction
What this section says: English law governs this contract. You can take a dispute to the English courts, or to the courts in your own country if that is more convenient for you. We will never force you into arbitration, and you keep any class/collective-action rights the law gives you.
23.1 These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-laws principles.
23.2 Mandatory local protections preserved: If you are a consumer, nothing in these Terms removes the protection of any mandatory provisions of the law of your country or jurisdiction of habitual residence. You retain the benefit of those mandatory protections in addition to English law (CRA 2015 s.74; Rome I Art 6 as assimilated into UK law; and equivalent local rules). This applies to consumers and to hobbyist (non-business) creators alike.
23.3 Jurisdiction (non-exclusive, with consumer home-court carve-out): The courts of England and Wales have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. However, if you are a consumer (or a hobbyist creator), nothing in this clause prevents you from bringing a claim in the courts of your own country of habitual residence.
23.4 No mandatory arbitration: We will not require you to resolve any dispute through arbitration. Any provision purporting to require a consumer to submit a dispute to arbitration is automatically unfair and unenforceable for claims of £5,000 or less (Arbitration Act 1996 ss.89–91; Unfair Arbitration Agreements (Specified Amount) Order 1999, SI 1999/2167), and may be unfair or unenforceable above that amount (grey-listed under CRA 2015 Sch 2 para 20). London arbitration is reserved for true business-to-business contracts only and does not apply to consumers or hobbyist creators.
23.5 No class-action waiver: Nothing in these Terms prevents you from participating in any collective or representative legal action permitted by law.
PART 10 — VARIATION, SUSPENSION, AND TERMINATION
24. Variation of these Terms [CRA 2015, Sch 2]
What this section says: We may update these Terms, but we must give you notice and a reason, and you can cancel for free if you do not agree.
24.1 We may change these Terms only for a valid reason stated in the notice, such as a change in law, security, technology, service functionality or our business model, and only to the extent reasonably necessary. We will give at least 30 days' advance notice of a material change unless urgent law or security requires less, and explain the effect (for creator subscriptions, price changes are subject to clause 25).
24.2 Changes will not apply retroactively to purchases already made. A material adverse change will not reduce an existing paid entitlement without your affirmative agreement. If agreement is necessary and you do not give it, you may end the affected continuing service without penalty and receive any refund or price reduction required by clause 13A and law.
24.3 Continuing to use an unaffected free feature does not by itself waive rights in an existing paid purchase.
24.4 Variations required by law may come into force immediately.
25. Price changes for creator subscriptions
25.1 Creators may change their subscription price. We will give you at least 30 days' notice of any price increase for a creator subscription you hold, before it takes effect. Notice will be given by push notification and, where practicable, by email.
25.2 If you do not wish to pay the new price, you may cancel before it takes effect (see clause 10). If you do not cancel, we take your continued subscription as acceptance of the new price.
26. Suspension and termination by Steelo Labs
26.1 We may suspend or terminate your account, or restrict your access to certain features, if: (a) you breach these Terms, the Acceptable Use & Community Guidelines, or any other policy forming part of these Terms; (b) we reasonably believe you have engaged in fraudulent activity or used the platform for an illegal purpose; (c) we are required to do so by law or a competent authority; (d) you have not used your account for a prolonged period (in which case we will give reasonable notice before deactivation); or (e) the platform is discontinued.
26.2 We may take immediate enforcement action without prior notice in cases of serious or urgent violation (including illegal content or fraud), consistent with our Online Safety Act 2023 obligations.
26.3 We will use the enforcement ladder in clause 17.7, exercising discretion based on the nature and severity of the breach. We do not guarantee that every breach will result in a warning before suspension or termination.
26.4 If your account is terminated: (a) your subscription access ends at the end of the period you have paid for; (b) paid one-off entitlements (content-collection licences and Steez) are not automatically forfeited. We may disable access to a specific paid entitlement only where continued access would be unlawful, or where your serious material breach is sufficiently connected with that entitlement and disabling it is proportionate. Where we terminate for a reason not sufficiently connected with a paid entitlement, or on a no-fault/platform basis, we preserve that entitlement or provide the contractual and statutory monetary remedy (clauses 13A and 27.4); (c) your user-generated content (comments, messages) may be pseudonymised rather than deleted in accordance with our Data Deletion Policy; and (d) financial records relating to your transactions are retained for the period required by UK tax and accounting law (the standard period is 6 years), and creator payouts are reported where the HMRC digital-platform rules require.
26.5 Forfeiture is subject to your statutory rights: Any forfeiture of purchases following termination for your breach is without prejudice to your rights under the CRA 2015 (or your local mandatory equivalent). We will not rely on termination to avoid a statutory consumer-rights remedy that would otherwise apply.
26.6 Proportionality: We will act proportionately, give notice and reasons where lawful, and provide the clause 21 appeal route. Suspension or termination does not remove any statutory remedy or the clause 13A monetary remedy for paid access lost other than through your material breach.
27. Termination by you
27.1 You may terminate your account at any time using the account-deletion function in the Steez app settings, or by contacting us at support@steez.space.
27.2 You may request account deletion at any time. If you have active subscriptions, we may need them cancelled before deletion completes (to stop future charges and access); this does not prevent you from making the deletion request (clause 10.6).
27.3 You may choose either: (a) optional account closure with a 30-day recovery period during which your account is suspended and recoverable; or (b) immediate, irreversible deletion on your express request. Under either route, public display, recommendation, analytics and marketing stop immediately. After deletion, your account and personal data are permanently deleted, subject to: (a) retention of the records reasonably required for tax and accounting (the standard period is 6 years; see our Data Deletion Policy); and (b) retention of pseudonymised user-generated content only where required (see our Data Deletion Policy and Privacy Policy).
27.4 Steez and account deletion: A Steez is recorded against your Steez account, and we will never require you to give up a Steez as a condition of deletion. We do not simply destroy paid entitlements on deletion: before irreversible deletion we will give you the choice of either (a) preserving your paid one-off entitlements (a Steez or content unlock) through a minimal pseudonymous record together with a secure re-link or access token so you can regain access, or (b) an appropriate refund for access you have paid for but will lose. We will show you the available option and any refund amount before deletion completes. Deleting and re-creating an account without using a preserved re-link does not recover previously held Steez. Your statutory rights are unaffected — see our Refund & Cancellation Policy and Data Deletion Policy.
PART 11 — LIABILITY AND INDEMNITY
28. Our liability to you
What this section says: We limit our liability, but never exclude it entirely. We are always responsible for death or personal injury caused by our negligence, for fraud, and for your statutory consumer rights.
28.1 Unlimited liability: Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation by us; (c) any liability that cannot be excluded or limited by law, including your statutory rights under the CRA 2015, the Consumer Contracts Regulations 2013, and any mandatory consumer law of your country of residence; or (d) any other liability that it would be unlawful for us to limit or exclude.
28.2 Our responsibility to you: We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen or if, at the time we contracted, we both knew it might happen. We do not cap this responsibility for loss affecting paid digital content you bought, your personal data, our confidentiality obligations, or our own performance. For a business user, our aggregate liability for any other matter is limited to the greater of the fees you paid us in the preceding 12 months or £100; that cap does not apply to consumers, nor to the matters just listed.
28.3 Losses we are not responsible for: Subject to clauses 28.1–28.2, we are not responsible for loss that was not foreseeable, loss caused by your own breach of these Terms, or loss caused by circumstances genuinely beyond our reasonable control despite our reasonable steps to mitigate (force majeure). For business users only, we additionally exclude loss of profits, revenue, business opportunity, and any indirect or consequential loss.
28.4 Platform availability: We do not guarantee that the platform will be available at all times or free from interruptions, errors, or defects. We are not liable for loss caused by platform downtime, bugs, or technical failures, except to the extent that such failures breach your statutory consumer rights.
28.5 Third-party (creator) content: Steez hosts content created by creators, who are responsible for the accuracy, legality, and quality of what they post. This does not exclude our own responsibility — for our selection, curation, and systems, for our moderation oversight, for the CRA 2015 remedies that apply to content you have paid to access, or for any liability arising from our own negligence or breach or that cannot lawfully be excluded (clauses 28.1–28.2).
28.6 Creator-moderator actions: Community creators and their nominated moderators make first-instance community-moderation decisions using powers we grant them (clause 17.11). We are not responsible for a creator-moderator's independent wrongful act, but we retain platform oversight, provide the complaint and appeal route, and remain responsible for our own systems, review decisions, and non-excludable statutory duties.
29. Indemnity
29.1 This clause applies to business users and creators acting in a business capacity only; it does not apply to consumers. Such a user agrees to indemnify Steelo Labs against claims, losses, and reasonable legal costs that are a reasonably foreseeable result of: (a) their deliberate or knowing unlawful conduct; (b) their user-generated content infringing a third party's rights; or (c) their material breach of these Terms.
29.2 This indemnity does not apply to the extent the claim arises from our own negligence, fraud, or breach of these Terms; is limited to reasonably foreseeable loss; and never requires a consumer to indemnify us.
PART 12 — INTELLECTUAL PROPERTY
30. Our intellectual property
30.1 The Steez brand, logo, platform design, software, and all other materials we create are owned by Steelo Labs Ltd or licensed to us. You must not use them without our prior written consent.
30.2 Nothing in these Terms grants you any rights in our intellectual property other than the limited right to use the platform as a registered user in accordance with these Terms.
31. Copyright complaints — Copyright & Takedown Policy
31.1 If you believe any content on Steez infringes your copyright or other intellectual-property right, please use the copyright contact at clause 31.2 to notify us.
31.2 Copyright and IP contact: legal@steez.space.
31.3 US users — DMCA: If you are in the United States, our designated-agent details and the DMCA notice-and-counter-notice process (17 U.S.C. §512) are set out in our Copyright & Takedown Policy.
PART 13 — MISCELLANEOUS
32. Privacy and cookies
32.1 Our Privacy Policy explains how we collect, use, store, and share your personal data, and your rights as a data subject under the UK GDPR and the Data Protection Act 2018 (and, for EU/EEA users, the EU GDPR; for relevant US users, applicable state privacy law). We are registered with the Information Commissioner's Office (registration reference ZB826048). Please read our Privacy Policy. By using Steez, you acknowledge that you have read and understood it.
32.2 Our Cookie & Tracking Policy explains how we use cookies and tracking technologies on the Steez website. We rely on the Data (Use and Access) Act first-party-statistics exemption only for first-party audience analytics (and only while our analytics provider is configured not to use the data for its own purposes); other, non-essential measurement tools (such as crash-reporting, video-delivery, and performance-monitoring tools) run only on your prior opt-in consent, as described in that Policy.
33. Other Steez documents forming part of these Terms
33.1 The following documents are incorporated into and form part of these Terms: (a) Acceptable Use & Community Guidelines (b) Creator Terms & Earnings Agreement (for creator accounts only) (c) Data Deletion Policy (d) Refund & Cancellation Policy (e) Copyright & Takedown Policy (f) Website Terms of Use (governing your general use of steez.space and steelo.io as a visitor; these Terms are the master document and prevail on matters concerning your account or transactions — clause 33.2) (g) Moderation, Complaints & Appeals Procedure (h) Referral Terms (if you take part in the referral programme) (i) Team Member Terms (if you join a creator's team)
33.1A Privacy and Cookie Policies — read alongside, not obligations on you. Our Privacy Policy and Cookie & Tracking Policy are transparency notices that explain how we process your personal data and use cookies/SDKs. They are provided to be read alongside these Terms but are not incorporated as contractual obligations on you and do not impose terms you must comply with.
33.2 In the event of conflict between these Terms and any document in clause 33.1 on a matter within the specific scope of the other document, the more specific document prevails.
34. Entire agreement
34.1 These Terms (together with the documents in clause 33.1) constitute the entire agreement between you and Steelo Labs regarding your use of Steez as a fan user, and supersede any prior agreement, understanding, or representation on the same subject matter.
34.2 These Terms do not affect any statutory rights you have as a consumer that cannot be varied by agreement.
35. Severance
35.1 If any provision is found invalid, illegal, or unenforceable by a court of competent jurisdiction, it shall be severed to the minimum extent necessary, and the remainder of these Terms continues in full force and effect.
36. Waiver
36.1 A failure or delay by us to enforce any provision is not a waiver of our right to enforce it later. No waiver of any breach is a waiver of any subsequent breach.
37. Assignment
37.1 We may assign our rights and obligations under these Terms to a successor entity (for example, on a sale of the business) on reasonable notice to you. You may not assign your rights without our prior written consent.
37.2 A successor entity that takes assignment will be bound to honour your pre-existing purchases and subscription rights in the same manner as Steelo Labs.
38. Force majeure
38.1 We shall not be in breach or liable for any failure to perform to the extent caused by circumstances genuinely beyond our reasonable control, including acts of God, natural disasters, pandemic, government action, or infrastructure failure, provided we take reasonable steps to minimise the impact and resume performance as soon as practicable.
39. No third-party rights
39.1 These Terms are between you and Steelo Labs. No third party may enforce any provision under the Contracts (Rights of Third Parties) Act 1999, except to the extent a third party is expressly given rights elsewhere in these Terms.
40. Notices
40.1 Notices from us to you will be sent by email to the address associated with your account, or by in-app notification. Notices from you to us should be sent to legal@steez.space.
DEFINITIONS
"Acceptable Use & Community Guidelines" means the document of that name published by Steelo Labs, as amended from time to time (available at the URL published on our Sites).
"CRA 2015" means the Consumer Rights Act 2015.
"CCR 2013" means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134).
"Content collection" or "content unlock" means a one-off payment that grants you a continuing personal licence to access a specific piece of exclusive content.
"Creator" means a user who has accepted the Creator Terms & Earnings Agreement and who publishes exclusive content on Steez.
"Creator Terms & Earnings Agreement" means the document of that name governing the relationship between Steelo Labs and creators.
"DMCCA 2024" means the Digital Markets, Competition and Consumers Act 2024.
"DRM" means digital rights management technology (Widevine, FairPlay, PlayReady) applied to exclusive content.
"DSA" means the EU Digital Services Act (Regulation (EU) 2022/2065).
"EU GDPR" means Regulation (EU) 2016/679. "UK GDPR" means the UK General Data Protection Regulation as defined in the Data Protection Act 2018.
"Exclusive content" means creator content gated behind a subscription, content-collection unlock, or Steez.
"Fan" means a user who subscribes to, purchases, unlocks, or otherwise engages with creator content on Steez, other than in their capacity as a Creator.
"First-hand" means a Steez bought directly from its initial release at the fixed price.
"Mosaic" means the video content feed within the Steez app, including personalised discovery recommendations, through which creator content — including Steez-gated exclusives — is presented (clause 15.3 of the Privacy Policy).
"OSA 2023" means the Online Safety Act 2023.
"Perks" means the creator-picked benefits offered to holders of a Steez, including any benefits unlocked at higher perk tiers by the number of Steez held (clause 13.12).
"Priority illegal content" has the meaning given by the Online Safety Act 2023, and includes the categories listed in clause 17.2(a).
"Pro" / "Steez Pro" means the platform-level subscription providing access to Steez Pro features, priced at £8.99 per month.
"Steez" (the "key") A Steez is a personal access key: a licence to access only what the relevant creator offers through the Steez platform, such as Mosaic exclusives, Village access, or creator-picked perks. It is personal, non-transferable, and non-resellable. A Steez is not a financial asset, security, investment, e-money, deposit, stored value, trust asset, ownership interest, or share of creator/platform revenue. A Steez does not give you ownership of creator content, Steelo Labs, the platform, or any platform assets.
"Terms" means these Terms of Service, together with the documents incorporated by reference in clause 33.1.
"Village" means a community or group space on Steez, moderated by a creator and their nominated moderators.
CONTACT US
For general support: support@steez.space For legal notices: legal@steez.space For copyright / IP matters: legal@steez.space For data / privacy: privacy@steez.space For complaints and appeals: legal@steez.space
Steelo Labs Ltd, 3 Harebell Close, Hamilton, Leicester, England, LE5 1UX — company number 15553648