Website Terms of Use

Version: Launch Suite vL1 (rev. 8.1) · Effective date: 29 September 2026

Document title: Website Terms of Use

Applies to: steez.space and steelo.io (the "Sites") Governing entity: Steelo Labs Ltd

Company identification

What this section says: Who runs these websites and how to contact us. You are required by UK law to be able to find this information easily.

Steelo Labs Ltd Registered in England and Wales Company number: 15553648 Registered office: Steelo Labs Ltd, 3 Harebell Close, Hamilton, Leicester, England, LE5 1UX Contact email: legal@steez.space VAT registration number: Steelo Labs Ltd is not currently registered for UK VAT. Our VAT registration number will be published here on registration.

These disclosures are made in compliance with the Companies Act 2006 ss.82–84, the Company, LLP and Business (Names and Trading Disclosures) Regulations 2015 (regs 24–25), and the Electronic Commerce (EC Directive) Regulations 2002 (reg 6) ("E-Commerce Regs").

1. Introduction and scope

1.1 These Website Terms of Use ("Terms") govern your access to and use of the websites operated by Steelo Labs Ltd at steez.space and steelo.io (together, "the Sites"), including all pages, content, and functionality available to visitors who do not hold a registered Steez account.

1.2 These Terms govern your use of the Sites generally, whether or not you are a registered user of the Steez platform. If you are a registered user, the Terms of Service (available at the URL set out in clause 14) is your account contract and is the master document for any matter concerning your account or transactions; these Terms continue to apply to your general use of the Sites as a visitor. In the event of any conflict between these Terms and the Terms of Service, the Terms of Service prevail in respect of your account and transactions.

1.3 These Terms govern only your use of the Sites as a visitor. They do not contain the terms on which you may purchase or hold any product or service (including any creator subscription, content collection, or Steez). Those purchase and holding terms — and all consumer-purchase, pricing, refund, and cancellation provisions — live in the Terms of Service and the Refund & Cancellation Policy (see clause 14), and apply when you create or sign in to a Steez account to transact.

1.4 By accessing or browsing the Sites, you confirm that you accept these Terms and agree to comply with them. If you do not accept these Terms, please leave the Sites immediately.

1.5 We may update these Terms from time to time. The version number and effective date at the top of this page reflect the current version. Updated Terms apply prospectively from their effective date, and we will give prominent notice of material changes. Continued use of the Sites after the effective date indicates acceptance of the updated Site Terms for continued browsing; a change does not retrospectively alter a completed transaction or remove a mandatory right, and where affirmative agreement to a materially adverse term is legally required, we will obtain it.

2. Definitions

In these Terms the following words have the meanings given:

3. Who we are and what these Sites are for

3.1 Steelo Labs Ltd is a private limited company registered in England and Wales. We operate the Steez platform — a social media and creator service that enables creators to share video content and other media with their fans, and enables fans to subscribe to creators, unlock content, and participate in communities.

3.2 steez.space is the primary web address for the Steez platform, including the web application for registered users, creator profile pages, and this and other legal information pages.

3.3 steelo.io is the address for Steelo Labs' company and information website. Steelo Labs Ltd is the operating entity for both domains. Because Steez is currently our only product, the two domains may be used interchangeably; we prefer steez.space for user-facing pages.

4. Geographic scope and availability

What this section says: Where our service is available and which local rights still protect you.

4.1 Steez's paid services are offered in our supported territories — the UK and US at launch — expanding as we complete each territory's legal requirements (Terms of Service §2.1). We may block access, registration, or payment from territories we do not yet support; the mere technical accessibility of a public web page elsewhere is not an offer of paid services there.

4.2 Wherever you access the Sites from, the mandatory consumer-protection and data-protection rights of the country or territory in which you are habitually resident continue to apply to you and prevail over any term of these Terms to the extent local law does not permit them to be excluded. Nothing in these Terms removes or restricts rights that the law of your home jurisdiction does not allow us to exclude.

4.3 EU/EEA users. If you are located in the European Union or European Economic Area, you expressly retain all rights afforded to you under the EU GDPR and the DSA. In particular:

(a) you may exercise your EU GDPR data-protection rights; Steelo Labs does not offer paid services to or target the EEA at launch and will complete any Article 27 EU GDPR representative appointment required on the final facts before any EEA launch; in the meantime you can raise any data-protection matter with us directly at privacy@steez.space;

(b) where the Sites or the platform host User Content, you may use our notice-and-action mechanism to report content you consider illegal; we will act on valid notices and, where we restrict or remove content, provide a statement of reasons in accordance with the DSA; Steelo Labs will complete any DSA legal-representative appointment required on the final facts before any EEA launch; in the meantime you can contact us directly at legal@steez.space on DSA matters;

(c) details of how to submit a notice and how the notice-and-action and statement-of-reasons process operates are set out in our Copyright & Takedown Policy and Moderation, Complaints & Appeals Procedure (see clause 14).

4.4 US users. If you are a resident of a US state with applicable consumer-privacy legislation (such as the California Consumer Privacy Act / California Privacy Rights Act and comparable state laws), you have additional privacy rights (including rights to know, access, delete, correct, and opt out of certain processing). How to exercise those rights is set out in our Privacy Policy (see clause 14).

4.5 Nothing on the Sites constitutes an offer or invitation directed at residents of any jurisdiction where the making of such an offer or invitation, or the provision of the service, would be unlawful. Where local law prohibits a feature, we may withhold that feature in the relevant territory.

5. Acceptable use of the Sites

What this section says: What you may and may not do when visiting or using these Sites.

5.1 You may access and use the Sites for lawful purposes only. In particular, you must not:

(a) use the Sites in any way that violates any applicable local, national, or international law or regulation;

(b) engage in any conduct that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, obscene, libellous, invasive of another's privacy, or that otherwise breaches these Site Terms or applicable law;

(c) transmit any unsolicited or unauthorised advertising, promotional material, or spam;

(d) introduce or attempt to introduce any virus, trojan horse, worm, logic bomb, or other malicious or technologically harmful material;

(e) attempt to gain unauthorised access to any part of the Sites, the server on which the Sites are stored, or any server, computer, or database connected to the Sites;

(f) attack or attempt to attack the Sites via a denial-of-service attack or distributed denial-of-service attack;

(g) use automated tools, bots, scrapers, or scripts to access, index, or collect data from the Sites without our prior written consent;

(h) impersonate any person or entity, or falsely claim an affiliation with any person or entity;

(i) reproduce, republish, copy, distribute, transmit, or commercially exploit any part of the Sites or their Content without our prior written consent, except as expressly permitted by these Terms or applicable law;

(j) circumvent, disable, or otherwise interfere with any security-related features of the Sites, or any access-control, gating, or content-protection technology used to enforce the exclusivity of creator content; or

(k) capture, record, scrape, re-host, or redistribute any creator content accessed through the platform other than as expressly permitted.

5.2 We reserve the right to investigate any suspected breach of clause 5.1 and, where we reasonably conclude that a breach has occurred, to restrict or terminate your access to the Sites and to report the matter to law enforcement authorities.

5.3 Conduct on the Steez platform itself (as opposed to the public Sites) is additionally governed by our Acceptable Use & Community Guidelines (see clause 14), which apply to all registered users.

6. Creator profile pages

What this section says: The rules that apply when you view a creator's public profile page on Steez.

6.1 The Steez platform includes public-facing creator profile pages (if and when made accessible to non-registered visitors, at URLs of the form steez.space/u/{username}). These pages display information about a creator and may include links to subscribe to or access that creator's content.

6.2 Any creator-submitted information displayed on a Creator Page is the responsibility of the creator concerned. Steelo Labs does not take ownership of, and is not liable for, content posted by creators or other users; creators are responsible for their own content and warrant that they own all rights in what they post. We do not endorse or verify the accuracy of information submitted by creators. Nothing in this clause excludes or limits any responsibility Steelo Labs has for its own acts or omissions, our notice-and-action duties once we become aware of unlawful creator content, or any statutory duty that cannot lawfully be excluded; the availability of any hosting defence is assessed function-by-function and item-by-item as set out in clause 7.6.

6.3 Creator Pages are subject to our Acceptable Use & Community Guidelines (see clause 14). If you encounter content you believe is unlawful or violates our guidelines, you can report it by emailing support@steez.space, or — for content you consider illegal under EU law — through the notice-and-action mechanism described in clause 4.3. Our Moderation, Complaints & Appeals Procedure (see clause 14) describes the full process, including prompt acknowledgement of complaints (as soon as reasonably practicable and, in any event, without undue delay) and an appeals route.

6.4 If you click through from a Creator Page to subscribe, purchase content, or buy a Steez, you will be required to create a Steez account (or sign in to an existing account) before completing any transaction. At that point, the Terms of Service and Refund & Cancellation Policy will apply to your purchase in addition to these Terms.

7. Intellectual property

What this section says: Who owns the content on the Sites, what you can do with it, and how we treat music and creator content.

7.1 Subject to clauses 7.3 and 7.5, all Content on the Sites — including but not limited to text, design, layout, graphics, logos, button icons, images, audio clips, and software — is owned by or licensed to Steelo Labs Ltd and is protected by UK and international copyright, trade mark, database right, and other intellectual property laws.

7.2 The trade marks "Steelo Labs", "Steez", and associated logos are trade marks of Steelo Labs Ltd. You must not use these marks without our prior written consent.

7.3 You may view, print, or download extracts of Content from the Sites for your personal, non-commercial use only, provided you do not:

(a) modify, adapt, or alter the materials;

(b) use any illustrations, photographs, video, audio, or graphics separately from any accompanying text; or

(c) remove any copyright or proprietary notices.

7.4 No licence or right is granted to you in relation to any Content except as expressly stated in these Terms or agreed with us in writing.

7.5 Creator and user content. Content posted by creators and other users is owned by the creator or user concerned (or their licensors), not by Steelo Labs. Creator Content accessed through the platform is licensed to registered users under the Terms of Service; nothing in these Terms confers any rights in respect of creator-owned Content beyond those granted under the Terms of Service.

7.6 Music and rights ownership. Steelo Labs does not take ownership of creator music and does not hold a collective performing-rights/CMO licence (such as from a PRO like PRS, ASCAP, BMI, GEMA or SACEM) unless expressly stated. Creators must own or control all rights needed for upload, gated access, streaming, making available, and any Share Clip use, and are fully liable for the content they post, especially where it is monetised. We may block, remove, hold, de-monetise, or require further clearance for content where platform-level or rightsholder clearance may be required. Cover versions are prohibited at launch, and our Acceptable Use rules hard-prohibit label-owned master recordings and unlicensed third-party recordings. We back rightful owners in disputes with directly-relevant data, while redacting anything that would infringe others' rights. We enforce exclusivity through gating and content-protection technology, and retain takedown and revenue-clawback rights against infringing content. To the extent we act as host of User Content, we rely on the hosting defence available under the Electronic Commerce (EC Directive) Regulations 2002 reg 19 (and equivalent local-law safe harbours). We reserve all statutory safe harbours, exemptions and defences; their availability is assessed separately for each service function and item of content, on the relevant facts; nothing in these Terms admits that any defence is unavailable, or waives any defence — including for content we curate, paywall, or deliver through access-gated technology (see Terms of Service clause 17.5). The full creator warranties, indemnity, and our acceptable-use prohibitions are set out in the Terms of Service, Creator Terms & Earnings Agreement, and Acceptable Use & Community Guidelines (see clause 14).

7.7 If you believe Content on the Sites or platform infringes your intellectual property rights, please use our Copyright & Takedown Policy (see clause 14).

8. Links to third-party websites

8.1 The Sites may contain links to third-party websites, services, or resources. These links are provided for your information and convenience only. We have no control over the content or availability of third-party sites and do not endorse, and are not responsible for, any content, advertising, products, or other materials available on or through them.

8.2 Accessing any linked third-party website is at your own risk. We recommend you review the terms and privacy policies of any third-party site you visit.

8.3 The Steez platform integrates with third-party services including but not limited to Stripe (payment processing), Mux (video delivery), and Google/Firebase (infrastructure). The use of those services is governed by their own terms and privacy policies in addition to ours.

9. Availability and no-reliance

What this section says: We try to keep the Sites running but cannot guarantee uninterrupted access, and you should not rely on information on the Sites for professional or financial advice.

9.1 We aim to keep the Sites available and up to date, but we do not guarantee that:

(a) the Sites will be uninterrupted, error-free, or secure;

(b) defects will be corrected; or

(c) the Sites or the servers that make them available are free of viruses or other harmful components.

9.2 We may at any time and without notice suspend, withdraw, or restrict access to all or part of the Sites for operational, business, or legal reasons.

9.3 The information on the Sites is provided for general information purposes only. Nothing on the Sites constitutes professional, legal, financial, or investment advice. You should not rely on any information on the Sites as a substitute for professional advice appropriate to your specific circumstances.

9.4 Pricing on the Sites. Where prices are displayed on the Sites, they are indicative and, where VAT (or an equivalent sales tax / GST) applies, are shown inclusive of that tax. Binding purchase pricing, the tax treatment of your purchase, and any price changes are governed by the Terms of Service and the Refund & Cancellation Policy, and are shown to you at checkout — not by these Terms.

9.5 Steez are not an investment. Where the Sites refer to or display a Steez (a "Key"), a Steez is a personal, consumptive right to access creator-offered content and community — it is not a financial asset, security, investment, e-money, stored value, deposit, trust asset, ownership interest, or share of creator/platform revenue. We give no buyback, no guaranteed return, no yield or staking, and no holder dividend or community payout. The first-hand price of a Steez is a fixed £30 (£30 GBP; £39.99 on iOS), which is not a guaranteed or minimum value of any kind. A Steez is non-transferable and non-resellable, and we do not promise, validate, or certify that any Steez has or will retain any value. Full purchase, holding, and risk terms are set out in the Terms of Service; nothing on these Sites is an offer of, or invitation to invest in, a financial product.

9.6 To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms that might otherwise be implied in relation to the Sites by statute or common law. Nothing in these Terms excludes or limits our liability in respect of:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.

10. Liability — website visitors

10.1 Subject to clause 9.6, to the fullest extent permitted by applicable law, Steelo Labs Ltd shall not be liable for:

(a) any indirect, special, incidental, punitive, or consequential loss or damage;

(b) any loss of profit, revenue, data, business opportunity, or goodwill;

(c) any loss arising from your reliance on any information on the Sites;

(d) any loss arising from your inability to access the Sites or any linked third-party site; or

(e) any loss arising from or in connection with material posted on the Sites by third parties (including creator-generated content).

10.2 If you are a Consumer, certain statutory rights apply to you that cannot be excluded or restricted by these Terms. These Terms do not affect those statutory rights. Nothing in these Terms is intended to limit your rights under the Consumer Rights Act 2015 or any other applicable consumer-protection legislation, including the mandatory consumer-protection laws of the country or territory in which you are habitually resident (see clause 4.2).

10.3 If you are a Business user, then — for your use of the Sites only (which we make available free of charge to visitors) — our aggregate liability to you in respect of any claim arising out of that use shall not exceed £100. This cap:

(a) applies only to your free use of the Sites as a visitor, and not to any paid transaction (creator subscription, content unlock, or Steez), which is governed by the liability terms of the Terms of Service;

(b) does not apply to, and we do not seek to limit by it, liability for fraud or fraudulent misrepresentation, deliberate default, breach of confidentiality, breach of our data-protection obligations, infringement of your intellectual-property rights, or any liability that cannot lawfully be excluded or limited (clause 9.6); and

(c) is, in any event, subject to the requirement of reasonableness under the Unfair Contract Terms Act 1977. Any separate, negotiated cap for a paid or business-to-business arrangement is a matter for the contract governing that arrangement, not these Terms.

11. Privacy, cookies, and data protection

What this section says: How we handle your data when you visit the Sites.

11.1 Our collection and use of personal data when you visit the Sites is governed by our Privacy Policy (see clause 14), which explains what data we collect, why we collect it, your rights, and how to contact us about data matters. The Privacy Policy sets out the rights of UK and EU/EEA users under the UK GDPR and EU GDPR, and of US-state residents under applicable state privacy laws (such as the CCPA/CPRA).

11.2 Our use of cookies and similar tracking technologies on the Sites is governed by our Cookie & Tracking Policy (see clause 14). The current public web app uses essential storage only for routing, sign-in, cart state, checkout recovery, fraud prevention, and security. We will not set non-essential cookies or activate non-essential web tracking unless the required consent controls are live first.

11.3 If we deploy first-party audience analytics on the Sites, we use them only as described in the Cookie & Tracking Policy, and only under your consent — we do not rely on the DUAA first-party-statistics exemption for them. Crash diagnostics, where deployed, run as minimised fault-diagnostics under our legitimate interests and, where the documented configuration meets it, the PECR technical-fault exception; performance, video-quality telemetry, marketing, advertising and cross-context tracking remain off unless the required consent or opt-out mechanism is in place. The public web app does not currently initialise Crashlytics, Mux Data, Firebase Performance Monitoring, or marketing pixels.

11.4 For the purposes of UK GDPR and EU GDPR, the data controller is Steelo Labs Ltd at the registered office address set out at the top of these Terms. Our named contact for data-protection queries is privacy@steez.space. We have not appointed a formal Data Protection Officer. We are registered with the Information Commissioner's Office (registration reference ZB826048). Steelo Labs does not offer paid services to or target the EEA at launch; before any EEA launch it will complete the applicable EU GDPR, consumer, tax, payments, copyright and Digital Services Act work, including any representative appointment required on the final facts. EU/EEA users who access the Sites can raise data-protection matters with us directly at privacy@steez.space.

12. Governing law and disputes

What this section says: Which country's law applies and how disputes are resolved.

12.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12.2 If you are a Consumer:

(a) You may bring proceedings in the courts of England and Wales, or in the courts of the country or territory in which you are habitually resident.

(b) We will bring proceedings against you only in the courts of the country or territory in which you are habitually resident.

(c) English law applies, but nothing in these Terms removes or restricts your rights under the applicable mandatory laws of the country or territory in which you are resident (see clause 4.2).

12.3 If you are a Business user, you and we submit to the non-exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising out of your use of the Sites. (Any agreement to refer true business-to-business contractual disputes to arbitration is set out only in the relevant separate written contract, and never applies to Consumers or to individual hobbyist creators.)

12.4 Dispute resolution and ADR. If you have a complaint about the Sites, please contact us at the address or email given in the Company Identification block. We aim to acknowledge complaints as soon as reasonably practicable and, in any event, without undue delay, to resolve them promptly, and we operate an appeals route. If your complaint remains unresolved, you may have the right to seek alternative dispute resolution (ADR). We are not currently committed to using any specific ADR provider; if we are unable to resolve your complaint internally, we will provide you with the name of an accredited provider in writing where one is available and applicable.

12.5 We do not impose any class-action waiver, and nothing in these Terms requires a Consumer to arbitrate. The EU Online Dispute Resolution platform formerly at ec.europa.eu/consumers/odr was discontinued in July 2025 and is no longer available; please use the complaint route in clause 12.4.

12.6 Consumers' mandatory rights prevail. If you are a Consumer, the law of the country in which you habitually reside may give you rights that override the choice of law in clause 12.1. Nothing in these Terms is intended to deprive you of those rights.

13. General

13.1 Entire agreement: These Terms, together with the Linked Policies referenced in clause 14, constitute the entire agreement between you and Steelo Labs Ltd in respect of your use of the Sites as a non-account visitor. They supersede any prior representations, arrangements, or understandings relating to the same subject matter.

13.2 Severance: If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be treated as severed, and the remainder of the Terms shall continue in full force and effect.

13.3 No waiver: Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of that provision or any other provision.

13.4 Variation: We reserve the right to update or amend these Terms at any time. The current version and effective date will always be published on the Sites. If we make a change that materially and adversely affects your rights under these Terms, we will give you reasonable notice and you will be free to stop using the Sites. For registered users, the Terms of Service governs variation of account terms and your right to exit.

13.5 Assignment: We may transfer or assign our rights and obligations under these Terms to another company in the same group or in connection with a business transfer, merger, or acquisition, provided that such transfer does not reduce your legal rights under these Terms. You may not transfer or assign your rights or obligations under these Terms to any other person without our prior written consent.

13.6 Third parties: These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

13.7 Language: These Terms are in English only. If they are translated, the English version shall prevail, save where the mandatory law of your home jurisdiction requires otherwise.

14. Linked policies and further information

The following documents form part of the legal framework governing use of the Steez platform. Except for the Privacy Policy and the Cookie & Tracking Policy — which are transparency notices provided alongside these Terms rather than contractual obligations on you (see below) — they are incorporated into these Terms by reference.

All Linked Policies are accessible from the footer of the Sites.

Privacy and Cookie Policies — provided as notices, not obligations on you. Our Privacy Policy and Cookie & Tracking Policy are transparency notices that explain how we process your personal data and use cookies and similar technologies. They are provided alongside these Terms and are available from the footer of the Sites, but they are not incorporated as contractual obligations on you and do not impose terms you must comply with.

15. Contact us

If you have any questions about these Terms, the Sites, or any of the Linked Policies, please contact us:

General / Site queries: support@steez.space Legal: legal@steez.space Data protection / privacy: privacy@steez.space By post: Steelo Labs Ltd, 3 Harebell Close, Hamilton, Leicester, England, LE5 1UX

This contact information is also required to be displayed under the E-Commerce (EC Directive) Regulations 2002 reg 6 and the Provision of Services Regulations 2009 regs 8 and 11.

Steelo Labs Ltd is registered in England and Wales. Company number: 15553648. Registered office: Steelo Labs Ltd, 3 Harebell Close, Hamilton, Leicester, England, LE5 1UX.

These Terms are written in plain English in compliance with the Consumer Rights Act 2015 transparency requirements.